What is a Virtual Phone System?

A virtual phone system is the most effective, affordable and professional way for all your business communication. If you need business class phone system sans the hassle of installing phone lines and other expensive phone equipments, then virtual phone system is your perfect solution.

In reality, a virtual phone system is simply a business phone system that does not physically exist in a closet of your office suite; rather it’s hosted at a service provider’s physical location. Your service provider hosts all the hardware and software from his location; all you need is a web interface to manage your account. You can use your business phone number and even your mobile number to set up the virtual phone system.  But this in no way diminishes its benefits. Rather it helps small and mid-size businesses function like a big one without any extra cost and expenditure.

When a customer dials your business phone number or your toll free number, it is automatically received by your service provider. Your customer is greeted by an auto generated greetings of your choice and is routed according to your system configuration. The electronic receptionist not only replaces the physical receptionist but also helps you save money. The present day phone systems have integrated fax abilities as well. So they can easily identify if the caller is human or a machine and directs the call accordingly.

In a normal phone system, each extension is assigned to a desk phone and you need someone to receive and answer your customers’ and clients’ queries. But now there’s no need to tie your employee to their desk waiting for a call! They can easily work from any other location and the calls with be professionally routed and answered so that no important calls are missed.

The virtual phone system helps you assign an extension to any phone anywhere in the world. You can also assign an extension to a set of numbers that will cascade through until answered and then if answered to a voice mail box. There are systems that convert voice mails to emails so that you can easily manage all your communications from one location.

This adds an extra edge to your business and especially to a small business.  It allows your business to have employees and offices located across geographies and yet easily available for your customers and clients through a single phone system. With the virtual phone system, you can also transfer calls between extensions even when the extensions are half way across the world.

Long distance fees or confusing dialing codes can no longer restrict your customers from connecting you. Just set up a toll free number with your virtual phone system and you will receive queries from across the world. Smart communication is the hallmark of business credibility and foresight and a virtual phone system makes your communication system easy, flexible and robust. It makes your presence felt across the world-virtually.