A Virtual Phone System Gives a Small Business a Professional Image

The virtual phone system is the smartest way for SME (small to medium) businesses to sound and functions like a large one. It gives your business the edge it needs to compete with other big organizations. In a small enterprise customers’ perception is crucial. If you seem too small, your customer will flock to a larger, more-reliable sounding competitor.

From the beginning of telecommunication system, large businesses have enjoyed the benefits of internal switchboards. Receptionists of big businesses direct the calls to the respective departments ensuring that there’s no lost call. Surveys have shown that 75% of new customers do not leave a voicemail. When they call they expect to speak to someone. Big businesses know that answering calls is important for their productive engagement. At the beginning of most business, finding and connecting with customers are easy but as the business grows the call volumes increases and service level tends to fall.

Good news for the big guys but what about the small and middle entrepreneurs? Virtual phone system is the smartest way for the small businesses to use the most advanced state-of-the-art technology and stay ahead in business.  Small businesses are immensely benefitted by the virtual phone system because it allows a flexible work schedule and are far from being expensive.

In the past, small businesses who want a professional look had to purchase a small business phone service or ‘PBX’. ‘PBX’ is the acronym for private branch exchange that connects the internal telephones of a private organization with a public switched telephone network. It allows the organization to have extension for their employees, fax machines, etc. But purchasing and installing a PBX was expensive and complicated.

With the advent of the virtual PBX or virtual phone system businesses have become easy and incredibly cost effective. Another important factor that has attributed to the successes of this technology is its simplicity. It gets easily incorporated to the administrative system of your business with minimal investment on installation and maintenance. This is a huge cost cut to the overall running cost of any business establishment.

There is hardly any operational cost for the virtual phone system. It does not require huge expenditure or manpower.  Hence, small businesses can easily benefit from this high end technology while maintaining its strict budget. Moreover, you can add and customize greetings and welcome note for your callers along with other features like call divert and call transfer.

Because customers like to interact with people, virtual phone system allows small businesses to have the same professional set-up that is generally reserved for big businesses. With this technology in place, clients’ calls are answered more quickly without the usual phone tag. This makes the business exchange more effective as it helps to resolve customer queries and issues faster. A virtual phone system is a great asset to businesses of any size.  It can make a big difference to your small business.